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Frequently Asked Questions

What is the difference between a spot versus a stain?

A spot can be removed and a stain is permanent. Or, as we like to say: "If it comes out, it's a spot. If it doesn't, it's a stain! Spot removal is guaranteed! Stain removal is not!"

What are the upholstery cleaning methods you use?

There are 5 cleaning methods: Haitian Cleaning, Cotton Cleaning, Dry Cleaning, Low-Moisture Cleaning and Shampooing.

How do I know which upholstery cleaning method should be used on my furniture?

Your furniture's material determines which method is best. We prefer to inspect the furniture first to insure we select the right type of application. However, if you would prefer to know ahead of time you can lift your cushion and look for a tag with a code on it. The tag will either read S, W, X or W-S. These codes will help us to determine which cleaning method is best.

What do the upholstery cleaning codes mean?

  • Code "W" To prevent overall soil, frequent vacuuming or light brushing to remove dust and grime is recommended. Spot clean using a mild water-free solvent or dry cleaning agent such as a mild detergent or non-solvent upholstery shampoo product. Apply foam with a soft brush in a circular motion. Vacuum when dry. Pretest a small area before proceeding. Use a professional furniture cleaning service when an overall soiled condition has been reached.

  • Code "S" To prevent overall soil, frequent vacuuming or light brushing to remove dust and grime is recommended. Spot clean using a mild water-free solvent or dry cleaning product containing carbon tetrachloride which is highly toxic. As an alternative, Energine Cleaning fluid is recommended. Pretest a small area before proceeding. Use a professional furniture cleaning service when an overall soiled condition has been reached.

  • Code "W-S" To prevent overall soil, frequent vacuuming or light brushing to remove dust and grime is recommended. Spot clean using a mild solvent, an upholstery shampoo, or the foam from a mild detergent. When using a solvent or dry cleaning product, follow instructions carefully and clean only in a well ventilated room. Avoid any product which contains carbon tetrachloride which is highly toxic. Energine Cleaning fluid is recommended as an alternative. With any method, always pretest a small area before proceeding. Use a professional furniture cleaning service when an overall soiled condition has been reached.

  • Code "X" Clean this fabric only by vacuuming or light brushing to prevent accumulation of dust or grime. Water-based foam cleaners or solvent based cleaning agents of any kind may cause excessive shrinking, staining or distortion of the surface pile and, therefore, should not be used.

    What does your carpet cleaning service include?

  • Pre-conditioning
  • Cleaning
  • Post-conditioning
  • Remove & Replace the Furniture*
  • Protective tabs are placed under furniture legs when it is replaced.
  • Travel Time

    * Does not apply to all items because of weight factors and possible damage.